KuCoin: KuCoin inquiries, customer support


We will explain contact information and methods for trading KuCoin’s BTC, ETH, KCS, etc. If you are actually trading on an exchange, making deposits or withdrawals, you are bound to have many questions. In such cases, we recommend using customer support. Please rely on us as we will answer any questions you may have.

What is KuCoin? What kind of exchange is it?

KuCoin is a virtual currency exchange established in Hong Kong in 2017. When you think of China, you can’t get rid of the suspicious impression, but we are currently moving our base to Seychelles, East Africa. Therefore, it can be said to be a very safe exchange. The number of currencies handled is over 600, and the maximum leverage is 100x, so the scale of the operating company is large. Because we are expanding globally, we are a top-class exchange and support languages such as English, Japanese, Spanish, and French. The base currency is BTC (Bitcoin).

Operating companyKuCoin
number of virtual currencies600~
transaction feesMaker fee: 0.1%
Taker fee: 0.1%
Deposit and withdrawal fees: Free
maximum leverage100
Minimum transaction amount1$〜
Deposit and withdrawal methodsBank cards and accounts, cryptocurrency and electronic wallets
Tiếng Việt
Bahasa Melayu
Bahasa Indonesia

have a financial license

KuCoin was fined by the Seychelles Financial Services Authority, FSA, for operating without a license. Since then, KuCoin has firmly obtained the FSA license and is therefore regulated. Therefore, it can be said that it is very safe and reliable. Trader client assets are now fully protected, of course. KuCoin has established an audit department and is focusing on security.

Huge amount of hacking in the past

KuCoin was hacked in 2020, resulting in an incident in which 200 million dollars of funds were illegally leaked. Although we were hacked, we have responded quickly and strengthened our security system, making it extremely safe to use. Two-factor authentication is always required for registered users. Funds are securely managed on the wallet page.

The number of users is large worldwide

The following is a quote from TradersUnion, a review site for major overseas virtual currency exchanges. Users are mainly from the United States and India, but there are also many from Japan and Canada. In addition, there are many users in Mexico and Venezuela in Central and South America.

Source : TradersUnion

How to contact KuCoin

If you have any questions about KuCoin, contact customer service and get answers. Our support center supports the following methods: All services are available 24 hours a day, 365 days a year. However, the speed of response will be in the order of live chat, ticket, SNS, and email. We will explain each inquiry method. Inquiries can also be made through the app.

Response Time

email support

For email support, please contact support@kucoin.com. We also recommend that you provide your ID when contacting us. Emails take the longest to receive a response, so be patient.

live chat

Live chat is available by accessing the official website. Initially, a chat bot will respond, but if the issue cannot be resolved, an operator will respond immediately. Click on the icon below on the bottom right of the official website. Frequently asked questions will be answered by chatbot.

Source kucoin

By typing your message in the chat, you can receive an automatic response. If the problem cannot be resolved, the support center staff will assist you.

Source kucoin


KuCoin actively uses SNS, such as X (Twitter) and Facebook, so you can also ask questions from here.



Submit ticket

The last option is to send a ticket. Our Help Center has frequently asked questions, but if you can’t find a solution, you can submit a ticket. You can go to the support center by clicking the headphone mark at the bottom right of the screen.

Source kucoin

The form below will appear, please answer and submit. Usually you will receive an answer within a day or so, so please send it.

Source kucoin

KuCoin allows you to open an account for free

You can open an account with KuCoin for free. Please read the terms of use information in advance. There are also official bonuses and campaigns. There is a lot of media exposure, so let’s check it out. Transaction history can be downloaded, and you can select any number of crypto asset coins such as BTC, USDT, etc., and there are 600 types of details. Even if you are a beginner, there is not much risk as there is a wealth of latest content and security settings are solid.