An email address and password are required to log in to Bybit. If you are using two-factor authentication, you will not be able to log in unless you also pass the two-factor authentication. Please refer to this article if you cannot log in.
- Bybit’s main functions and features
- Why can’t I log in?
Bybit’s main functions and features
Bybit is a popular virtual currency exchange that ranks high in overseas exchange rankings such as Binance. Email address, phone number, and password information are required to log in. If you have any problems, we recommend contacting the support center. Even if you make a mistake when logging in, you can try logging in again next time. You can also reset your password. There is no inquiry fee.
Complete support center
Bybit has a support center. You can get a quick response by contacting us via chat or email. You can contact us via chat by clicking on the bottom right of the official website. Users can submit a new inquiry or message request form by entering their email address or name. You can also contact us by email.
Functions can also be used in the app
Bybit can be operated using a computer’s web browser or an app. Frequently asked questions can be found on the official website, and many cases can be answered here. There are plenty of campaigns and bonuses, so be sure to check the official website.
Bybit supports two-factor authentication in its operations, and has solid security measures that are fully resolved. It supports anti-phishing codes for phishing scams and SMS authentication on mobile phones, and can be set and changed on the official website. You can also set passwords using lowercase or uppercase letters.
Why can’t I log in?
There are several possible reasons for not being able to log in. I’ve summarized it below, so please check if it applies. If you have any problems, please contact the support center. Please refer to the following article for the support center.
Incorrect login information
An email address and password are required to log in. If this does not match, you will not be able to log in. Also, in the case of two-step verification, you cannot log in even if the two-step verification code is incorrect. Therefore, if you cannot log in, it is faster to contact the support center.
wrong phone number
You may have registered with a phone number instead of an email address when explaining your account. In that case, if you forget your phone number, you will not be able to log in. For phone numbers, the country code must also be the same as when registered. If you cannot log in, please contact the support center.
Confused with testnet account
Bybit also has a testnet, which is a trading account. You may have mistyped the email address and password for this account and the real account. Since each system is made independently, the e-mail address and password are separate.
visiting a fraudulent site
In recent years, many fraudulent groups pretending to be virtual currency exchanges can be seen around the world. You cannot log in to a fraudulent site created by a fraudulent group. First of all, please check the URL of the site. Your site may be different.
It may be a problem with your internet connection, such as your PC or smartphone. You cannot log in if you are not connected to the internet. In that case, please contact your Internet provider first.
There are countries that Bybit does not allow registration in the first place. Of course, logging in from that country is prohibited. You cannot log in because your access is restricted. Please refer to the following articles for applicable countries.
Compatibility with browser
Bybit’s site is actually not compatible with IE (Internet explorer). If you use Edge or Google Chrome, you can log in normally. Other than that, it is said that Firefox and Brave are also compatible.
You may get an indication that your session has timed out. This is a state in which you are automatically logged out because you have not operated for a long time. After reloading the page, you should be able to log in without any problem.
If the site server goes down, it’s natural, but you can’t log in. If the cause is server down, please wait for a while. Please try logging in after a while.
Penalties will be imposed on users who engage in prohibited acts, or who intentionally overload the server. In that case, the account may be frozen, so it is very dangerous. In this case, you will not be able to log in to your account.
There are cases where someone obtains account information and the account itself is hijacked. In this case, the user cannot log in even with correct login information. We recommend that you contact the support center as soon as possible. Also, be sure to enable two-factor authentication.
Enter ID and password in reverse
Beginners tend to enter ID and password information in reverse. In this case, both of the information is incorrect, so you will never be able to log in, so please review the information carefully before trying to log in.